Retail Management
Practical skills for a changing retail world
Six short online courses help you keep pace with changing customer expectations, technology, and store demands.
Each course takes only 12 hours over four weeks and combines self-directed online learning with assignments, feedback from industry professionals, and optional weekly virtual drop-in sessions.
Complete each course and its integrated assessment to earn a microcredential, then complete all three courses in a specialization to earn a microcertificate that demonstrates your expertise in retail management.
Who Should Take These Courses
These courses are designed for store managers, assistant store managers, supervisors, and team leads. They are for people who want to strengthen their skills in their current role or prepare to take on a wider range of responsibilities in retail.
Explore the Courses
Choose from six short courses across two retail management specializations.
Managing Retail Operations
Use data, inventory practices, and day-to-day planning to keep your store running effectively. Complete all three courses and their microcredentials to earn a microcertificate.
Introduction to Retail Analytics
Make sense of the numbers behind store performance. Learn to read sales and inventory dashboards, spot trends in key retail measures, and use data and basic AI tools to recommend improvements.
Explore Introduction to Retail Analytics
Store Operations and Planning
Strengthen the daily routines that shape store performance. Apply merchandising standards, assess store layouts, complete operational checks, and adjust shift coverage for busy periods.
Explore Store Operations and Planning
Inventory Management
Keep products moving and stock levels on track. Learn to calculate reorder points, identify sources of shrinkage, and use sales history to make practical replenishment decisions.
Explore Inventory ManagementRetail Leadership, Strategy, and Analytics
Connect the customer experience across channels, lead your team, and build stronger customer relationships. Complete all three courses and their microcredentials to earn a microcertificate.
Omnichannel Customer Experience
Help customers move smoothly between online and in-store shopping. Identify friction points, improve store-level pickup and return processes, and deliver a consistent service experience.
Explore Omnichannel Experience
Relationship Marketing
Build customer relationships that last beyond a single transaction. Learn to segment customer information, tailor your interactions, and create a relationship marketing plan for your retail environment.
Explore Relationship Marketing
Leading Retail Teams
Lead with clear expectations and useful feedback. Practise running pre-shift huddles, delegating tasks, coaching employees, and handling everyday team and customer conflicts.
Explore Leading Retail TeamsHow Your Credentials Build
Microcredential
Complete a course and its assessment.
Microcertificate
Complete all three courses in a specialization.
Build a broader retail skill set in four weeks
Choose a short course that helps you handle more of what happens in a store, whether that means making sense of the numbers, keeping operations on track, serving customers, or leading a team. Find the right place to start and put what you learn to work.
Have questions?
An advisor can help you explore the options and decide where to start.