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Revolutionize the retail landscape with a Retail Management certificate

Retail is one of the largest employment sectors in Canada – and that means lots of opportunity. Now, The Chang School wants to help you rise through the retail ranks. Our unique Certificate in Retail Management provides an in-depth education in both industry basics and advanced retail skills that will send your resumé straight to the top of the pile.

Allocation analysis. Category management. Pricing analysis. Store operations. We’ll teach you all the fundamentals you need to get ahead in this competitive industry. Our online retail management courses provide extensive training in must-have skills like customer relations management, along with hands-on experience in e-commerce. Looking to break into the fashion side of things? With our online courses for retail management, you’ll learn everything you need to know about merchandise planning, retail buying, and visual merchandising to take your retail management career to the next level.

Soft skills are crucial in getting ahead as well, which is why we weave training for these must-have skill sets throughout all coursework in this online Retail Management certificate. Boost your strategic thinking, teamwork, and advanced communication skills and boost your retail management career opportunities.

Want to get ahead sooner? You can complete it in as little as one-and-a-half years. Exams are in person, but you can work on the Retail Management certificate online, making it easy to balance new schoolwork and existing commitments. Professional development awards are available, too.

Excited to start your retail management certification? We are here to help guide you on your career journey – and can’t wait to see just how far you go.

Who should take this Retail Management certificate?

  • You’re a retail employee in search of professional development or career advancement
  • You’re a working professional who wants a career change
  • You’re a Canadian newcomer who’d like to succeed in domestic retail organizations
  • You’re a manager of a small retail operation who’s looking to enhance your entrepreneurial skills

What will you learn while taking the Retail Management certificate?

You’ll learn how to:

  • Assess key profit drivers and broad marketing and operational strategies
  • Understand consumer behaviour and what defines brand value
  • Apply customer relationship management (CRM) tools and best practices
  • Analyze productivity issues from multiple perspectives
  • Develop skills in assessing costs and profitability tied to:
    • inventory planning
    • management
    • promotions
    • consumer insights

Certificate Requirements

  • 2 required courses**
  • 4 electives
  • Cumulative grade point average (GPA) of 1.67+

**If you demonstrate the requisite combination of education and work experience, you may apply to the academic coordinator to waive CRMG 200. If granted a waiver, you will need to complete 5 electives (instead of 4) to fulfill the certificate requirements.


Admission Criteria


  • Ontario Secondary School Diploma (OSSD) or equivalent
    • With 6 Grade 12 U or M credits

AND one of the following:

  • Mature student status
  • A recent undergraduate degree or college diploma
  • A minimum of 1 year related professional experience in the retail industry

If you’re an undergraduate student, you should be aware of possible certificate restrictions. For complete details, check Curriculum Advising.


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