Retail Management

Certificate

Fully online

Kickstart or advance your career in retail – the largest employment sector in Canada. Operating a successful retail business is becoming a greater challenge than ever before. As a retail professional, you must apply your skills and knowledge to analyze changing demographics, build relationships with customers as well as suppliers, and oversee the integration of a global supply chain, in addition to identifying new trends. Our Certificate in Retail Management is tailored to the unique and growing needs of the retail industry, including strategic thinking, advanced communication skills, organizational development, and market planning.

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Industry and Careers
This certificate can lead to career paths in roles such as:

Allocation analysis
Category management
Customer relations management
Ecommerce
Merchandise planning
Pricing analysis
Retail buying
Store operations
Visual merchandising

Who Should Take This Certificate?

Retail employees seeking professional development or career advancement
Working professionals seeking a career change
Canadian newcomers seeking entry in domestic retail organizations
Managers of small retail operations seeking enhanced entrepreneurial skills
High school graduates who want to eventually pursue the BComm degree in Retail Management

What Will You Learn?
After completing this certificate, you will able to:

Assess key profit drivers and broad marketing/operational strategies
Understand consumer behaviour and what defines brand value
Apply customer relationship management (CRM) tools and best practices
Analyze productivity issues from multiple perspectives
Develop skills in assessing costs and profitability tied to:
- inventory planning
- management
- promotions
- consumer insights

Certificate Requirements

2 required courses*
4 electives
Cumulative grade point average (GPA) of 1.67+

*If you demonstrate the requisite combination of education and work experience, you may apply to the academic coordinator to waive CRMG 200. If granted a waiver, you will need to complete 5 electives (instead of 4) to fulfill the certificate requirements.

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