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Kickstart or advance your career in retail – the largest employment sector in Canada. Operating a successful retail business is becoming a greater challenge than ever before. As a retail professional, you must apply your skills and knowledge to analyze changing demographics, build relationships with customers as well as suppliers, and oversee the integration of a global supply chain, in addition to identifying new trends. Our Certificate in Retail Management is tailored to the unique and growing needs of the retail industry, including strategic thinking, advanced communication skills, organizational development, and market planning.

Industry and Careers
This certificate can lead to career paths in roles such as:

  • Allocation analysis
  • Category management
  • Customer relations management
  • Ecommerce
  • Merchandise planning
  • Pricing analysis
  • Retail buying
  • Store operations
  • Visual merchandising

Who Should Take This Certificate?

  • Retail employees seeking professional development or career advancement
  • Working professionals seeking a career change
  • Canadian newcomers seeking entry in domestic retail organizations
  • Managers of small retail operations seeking enhanced entrepreneurial skills
  • High school graduates who want to eventually pursue the BComm degree in Retail Management

What Will You Learn?
After completing this certificate, you will able to:

  • Assess key profit drivers and broad marketing/operational strategies
  • Understand consumer behaviour and what defines brand value
  • Apply customer relationship management (CRM) tools and best practices
  • Analyze productivity issues from multiple perspectives
  • Develop skills in assessing costs and profitability tied to:
    • inventory planning
    • management
    • promotions
    • consumer insights

Certificate Requirements

  • 2 required courses*
  • 4 electives
  • Cumulative grade point average (GPA) of 1.67+

*If you demonstrate the requisite combination of education and work experience, you may apply to the academic coordinator to waive CRMG 200. If granted a waiver, you will need to complete 5 electives (instead of 4) to fulfill the certificate requirements.


Admission Criteria    


  • Ontario Secondary School Diploma (OSSD) or equivalent
    • With 6 Grade 12 U or M credits

AND one of the following:

  • Mature student status
  • A recent undergraduate degree or college diploma 
  • A minimum of 1 year related professional experience in the retail industry

Professional Development

Professional Development Award: Retail Buying requires completion of CRMG 400, CRMG 452, and (CRMG 806 or CRMG 909).

Professional Development Award: Retail Operations and Sales Management requires completion of CRMG 301, CRMG 303, and CRMG 911.

Awards and Financial Aid




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