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Course Description

This course will introduce the students to quality service. General systems theory is used to investigate the concept of service excellence as a philosophical framework of developing a service management strategy to insure service quality. Current issues include regarding quality service and the organizational and managerial implications.

Requisites

Antirequisite: CRMG 303
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Thank you for your interest in this course. There are no sections currently available for enrolment.

Course offerings for the upcoming academic year will be published on June 1, 2026. Please check back then, or complete the form below to be notified when new sections become available.