CZRM 950 - Leading Retail Teams
Course Description
Tailored for immediate practical impact, this course equips people managers with essential skills for leading retail teams. By applying a suite of leadership tools and techniques, learners engage with different communication models, micro-coaching techniques, pre-shift huddle strategies, task delegation, and strategies for conflict resolution. At the end of this course, learners are better prepared to communicate clear expectations, give constructive feedback, and keep team morale high.
Learner Outcomes
You will learn to:
- Lead effective pre-shift huddles to align team priorities and daily sales targets.
- Use the Situational Leadership Readiness Scale to effectively delegate tasks.
- Deliver concise, actionable coaching and feedback.
- Apply basic conflict de-escalation steps to resolve everyday team and customer issues.
What to Expect
Develop practical, career-ready skills through a focused learning experience designed around real-world application.
You’ll work through practical activities and workplace-relevant scenarios that help you communicate expectations, delegate effectively, coach team members, and navigate common workplace challenges. You’ll also benefit from the expertise and guidance of an experienced instructor as you progress through the course.
Rather than simply testing what you know, the course gives you the opportunity to demonstrate what you can do through a practical, competency-based assessment built around a realistic work scenario.
Earn a Microcredential
Demonstrate your skills and earn a Curv microcredential.
A microcredential recognizes your ability to apply specific knowledge and skills to a defined standard. As part of this course, you will have the opportunity to demonstrate your competency through a practical, workplace-relevant assessment.
In this course, you will demonstrate your ability to lead retail teams using effective communication, delegation, coaching, and conflict-resolution practices to support team performance.
Successfully demonstrate the required competency and you will earn a Curv microcredential from The Chang School– a recognized credential that validates your skills and can be showcased to employers across your professional networks.
Notes
This course is offered in an online, primarily asynchronous format.
Asynchronous learning means that you will not typically have to be online at specific times. You will engage with course material through online content and activities that you can work through independently. You will have deadlines for assignment and assessment submissions.
Your instructor may also include occasional scheduled sessions for Q&As or discussion activities using web-conferencing tools such as Zoom or Google Meet. Details will be included in your course outline, which will be available on the first day of class.
If you have questions about enrolling in a course or need assistance, contact ce@torontomu.ca.