CZRM 910 - Store Operations & Planning
Course Description
Designed for rapid practical application, this course covers the essentials of physical store execution. Participants focus on daily operational routines, basic visual layout principles, planogram adherence, and peak-hour labor adjustments. Through real-world scenarios, learners explore loss-prevention checklists and essential safety workflows. Upon completion, you will be prepared to audit daily store efficiency, maintain standard operating procedures, and arrange floor displays that enhance customer flow.
Learner Outcomes
You will learn to:
- Apply visual merchandising and planogram guidelines to maintain display standards.
- Assess store layout and merchandising strategies for performance improvement.
- Perform basic store audits using standard operational and loss-prevention checklists.
- Adjust daily shift coverage to maintain strong customer service during peak traffic hours.
What to Expect
Develop practical, career-ready skills through a focused learning experience designed around real-world application.
You’ll work through practical activities and workplace-relevant scenarios that help you apply store operations, merchandising, and staffing practices to situations you may encounter on the job.
You’ll also benefit from the expertise and guidance of an experienced instructor as you progress through the course.
Rather than simply testing what you know, the course gives you the opportunity to demonstrate what you can do through a practical, competency-based assessment built around a realistic work scenario.
Earn a Microcredential
Demonstrate your skills and earn a Curv microcredential.
A microcredential recognizes your ability to apply specific knowledge and skills to a defined standard. As part of this course, you will have the opportunity to demonstrate your competency through a practical, workplace-relevant assessment.
In this course, you will demonstrate your ability to manage daily store operations using merchandising, operational, and staffing practices to support store efficiency and customer service.
Successfully demonstrate the required competency and you will earn a Curv microcredential from The Chang School, a recognized credential that validates your skills and can be showcased to employers across your professional networks.
Notes
This course is offered in an online, primarily asynchronous format.
Asynchronous learning means that you will not typically have to be online at specific times. You will engage with course material through online content and activities that you can work through independently. You will have deadlines for assignment and assessment submissions.
Your instructor may also include occasional scheduled sessions for Q&As or discussion activities using web-conferencing tools such as Zoom or Google Meet. Details will be included in your course outline, which will be available on the first day of class.
If you have questions about enrolling in a course or need assistance, contact ce@torontomu.ca.