CYMC 880 - Project Management for Non-Project Managers - Stakeholder Management
Course Description
A project is successful when it achieves its objectives and meets or exceeds the expectations of the stakeholders. Understanding how to identify and manage stakeholders is a vital part of your project. This includes who is directly responsible for completing a task, who has final authority, who needs to be consulted, and who simply needs to stay informed. Leaving out an important person or function at the outset could jeopardize the success of your project.
In this Curv Microcredential, you will be asked to demonstrate your ability to develop a stakeholder management strategy that effectively identifies and plans for various stakeholder interests and expectations. You will also learn how to identify key stakeholders, assess their level of interest and influence, understand their expectations, and forecast their readiness for change.
Stay one step ahead with a Curv Microcredential that will give you confidence in knowing you have certified expertise in stakeholder management.
What to Expect
This Curv Microcredential shows that you are an expert in stakeholder management for a project. When you sign up, we provide refresher resources and exercises that you can do on your own to practice your skills. Then, you will be asked to complete an assessment to demonstrate your competency. Your work will be reviewed by an expert and you will receive a personalized result. If you meet our standard for expertise, you will receive a Toronto Metropolitan University Curv Microcredential from The Chang School that proves you can:
When you sign up, we provide refresher resources and practice exercises that you can do on your own to prepare. Then, you will be asked to complete an assessment showing what you can do. Your work will be reviewed by an expert and you will receive a personalized result. If you meet our standard for expertise, you will receive a Toronto Metropolitan University Curv Microcredential from The Chang School that proves you can:
- Identify people, groups, and organizations that may be affected by the project
- Conduct stakeholder analysis (interests and expectations) using one or more classification models
- Develop a strategy to effectively engage stakeholders and manage expectations throughout a project
Meet the Industry Expert
Meet Claudia! This microcredential was created by Claudia Gomez-Villeneuve, an expert in project management and a keynote speaker in the field. Claudia is a project manager, professional engineer, and experienced university instructor. She teaches project management, construction, and engineering at five different universities across Canada and South America. She is also the founder of Women in Engineering Summit (WES), with a mission to support the 30 by 30 Initiative by Engineers Canada.
Who Should Take This Program?
This program is suitable for anyone seeking to boost their capability for stakeholder management to prevent project delays or failure. You may have been a project sponsor that saw issues arise when key stakeholders were not properly identified, consulted, and engaged. You may have been a key stakeholder on a project that went wrong. This credential demonstrates your belief that people make the project and your dedication to ensuring they are appropriately engaged throughout.
Frequently Asked Questions
What are the requirements for this microcredential?
You should have foundational knowledge and skills before enrolling. If you can answer ‘yes’ to all of the following statements, then you may be ready to enrol:
- General knowledge of project management processes or experience running a project
- Understanding of the benefit of stakeholders, stakeholder management tools, and approaches
- Experience creating a PDF document using Microsoft suite or Google Suite
- Working knowledge of screen capture on your computer or device
- Experience creating a mp4 or mov file from your screen capture recording
What do I need to do for the assessment?
There will be two parts to the assessment: one which requires you to submit a completed stakeholder engagement strategy template and another which requires you to screen-capture and narrate a walkthrough of your choices and decision-making process. Guidelines will be provided to you to assist you in completing this task.
What are the technological requirements for the assessment?
You will need a:
- Stable Internet connection (no minimum connection speed required)
- Computer with an Internet browser (e.g., Edge, Safari, Chrome, Firefox, etc.) Note: Chrome Internet browser is recommended for optimal experience
- Mobile phone* capable of receiving an SMS text message
*Why do I need a mobile phone? To log in to the my.torontomu.ca portal and access the microcredential environment (D2L Brightspace), you will need a mobile device for two-factor authentication.
How much time do I have to complete the assessment after enrolling?
Your microcredential will last two weeks. In the first week, you will have access to the microcredential environment (D2L Brightspace) to explore the supporting materials and practice activities that prepare you for the assessment. The supporting materials are self-paced and can take approximately two to seven hours to complete, depending on your prior knowledge and experience.
In the second week, you will gain access to the assessment. You will be able to open the assessment window at any time within that second week. Depending on the microcredential, the assessment window may be time limited (for example, three hours).
What are my support options?
Upon enrolling, you will have access to refresher resources and exercises. Your expert assessor will be available through the D2L Support Forum for any questions prior to the assessment. If you have any questions or experience any technical issues, you may contact Toronto Metropolitan University’s Computing and Communications Services (CCS) by email or phone.
What happens once I complete the assessment?
A week after you complete the assessment, you will receive your result from an expert assessor.
If you are able to meet the criteria and pass the assessment, you will receive a shareable Toronto Metropolitan University digital credential. This credential can be shared on your LinkedIn profile, personal website, or anywhere you want to display your achievements.
If you are not able to meet the criteria and do not pass the assessment, you can re-enrol and try again when the next offering of this microcredential is available. Be sure to review your feedback and ensure that you have filled any gaps in knowledge or skill before registering for a future offering of this microcredential.