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Course Description

This course introduces the principles of business process design for performance improvement. A systematic approach is used to teach students how to develop the design requirements for new business process architectures. Emphasis is placed on how to evaluate business process problems, analyze and design business processes to ensure organizational efficiency and effectiveness when new technologies are implemented. Opportunities for process improvement are based on the business strategy, the value proposition, improvement objectives of the organization, and the implementation of of-the-shelf software systems (eg. ERP, CRM, SRM). This course is intended to develop students' understanding of, and competence in the use of appropriate methods, tools and techniques of process analysis and design for organizational improvement. To ensure the development of the necessary competencies, students will work on a case study and use state-of-the-art business process frameworks, analysis and design methodologies and appropriate software tools to analyze, simulate and design the business process solutions.

Notes

Standard course outlines for Information Technology Management (CITM) courses are available on the ITM website.

Online Delivery 

This course is offered in an online, asynchronous format except for its final exam, which is held on campus. 
Asynchronous learning means that you typically will not have to be online at specific times. You will engage with the course material through online tools such as announcements, discussions, and email. Learning will be based on weekly module content and activities you can work through independently. Note: You will have deadlines for assignment submissions, and you may be expected to participate in discussion board interactions with your peers on a regular basis.

Your instructor may also include occasional scheduled sessions for Q&As and other discussion activities using web conferencing tools such as Zoom and Google Meet. Details will be included in your course outline, which will be available on the first day of classes.

On-campus exam requirement: Your final exam will be written in person at the Toronto Metropolitan University campus. If you live more than 100 km from the TMU campus, you may arrange to write your exam off campus using an approved off-campus invigilation service. Details on your exam date and how to arrange off-campus invigilation can be found on the Exams for Online Courses webpage.

Classroom Delivery

This course offers on-campus section(s). On-campus sections are identified in each section's detail summary as “Classroom” (and/or “Downtown” as the location). Visit COVID-19 Updates for Chang School Students for the most up-to-date guidance on attending on-campus classes.  

Requisites

Prerequisite: CITM 100 or CITM 102 or in the 2-Year Business Technology Management Ontario College Diploma Graduate Program

Relevant Programs

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Course Sections
Class Number
5725
Type
LEC
Dates
Jan 15, 2024 to Apr 19, 2024
Delivery Options
Online  
Fees
Domestic Fee non-credit $794.02 Click here to get more information
Domestic Out of Province Fee non-credit $0.00 Click here to get more information
International Fee non-credit $0.00 Click here to get more information
Class Number
1362
Type
LEC
Dates
May 06, 2024 to Aug 02, 2024
Delivery Options
Online  
Fees
Domestic Fee non-credit $794.02 Click here to get more information
Domestic Out of Province Fee non-credit $0.00 Click here to get more information
International Fee non-credit $0.00 Click here to get more information